FAQ - Frequently Asked Questions
Find answers about Old Million® orders, shipping, delivery times, returns, and customer support in our detailed Old Million FAQ. We are here to assist you with every step of your shopping experience. This Old Million FAQ provides clear guidance on what to expect and how to handle common concerns effectively.
Ordering Process in the Old Million FAQ
Placing an order with Old Million® is simple and secure. Browse our collection, select your desired products, and add them to your cart. Once you review your selections, proceed to checkout with your shipping and payment details.
After confirming your order, an email with confirmation and tracking information will be sent to your inbox. Our customer support is ready to help if you encounter any issues during ordering.
This section of the Old Million FAQ helps ensure that you have all the necessary information to complete your purchase smoothly and confidently.
Shipping and Delivery
Old Million® offers free shipping on all orders so you can shop without worrying about extra costs. We partner with trusted carriers to ensure your package arrives safely and on time. Delivery times vary depending on your location and product availability.
Domestic orders usually take 5 to 7 business days, while international shipments might take between 10 and 15 business days. You will receive tracking details promptly to follow your shipment in real time.
Delayed Orders
If your order is delayed, we apologize for any inconvenience caused. Please check the status of your order using the tracking code from your confirmation email. In cases where shipping problems arise, we will contact you promptly and work to resolve the issue as soon as possible.
Returns and Refunds
Customer satisfaction is our top priority. If you are not fully happy with your purchase, you may request a return within 30 days of receipt. Items must be unused, in original condition, and sealed with all packaging intact.
To start a return, contact our support team for assistance. Once we receive the returned product, your refund will be processed promptly back to your original payment method. This step is clearly outlined in our Old Million FAQ for your convenience.
Product Authenticity and Quality
Every product sold by Old Million® is guaranteed authentic. We collaborate exclusively with official brands and trusted suppliers. Each watch and accessory undergoes strict quality checks before shipping to ensure high standards.
If you receive a product with defects or one that does not meet your expectations, please contact us immediately. Your satisfaction and confidence in our quality are essential parts of this Old Million FAQ.
Watch Movements Explained
- Chronograph: A watch with added functions to measure elapsed time using pushers to start, stop, and reset the timer.
- Electro-Mechanical Movement: This combines mechanical complexity with quartz precision. It is battery-powered and composed of many components.
- Automatic Movement: A self-wound mechanical movement powered by wrist motion, which maintains power without manual winding.
- Chronometer: A highly precise timepiece certified to meet strict standards, ensuring daily accuracy to the second.
Watch Care and Maintenance
Regular care helps maintain the longevity and performance of your Old Million® watch. Clean it gently with a soft, dry brush every few months to remove dirt and dust. For water-resistant models, wash with mild soapy water and rinse carefully.
We suggest professional maintenance every 1 to 2 years to preserve water resistance. A full service overhaul every 4 to 6 years ensures all components function properly. This keeps your watch in top condition as recommended in the Old Million FAQ.
Precautions for Watch Care
- Avoid strong impacts which can damage internal mechanisms and affect time accuracy.
- Keep your watch away from magnetic fields generated by electronic devices to avoid performance issues.
- Before entering water, ensure the crown is fully closed to maintain water resistance effectively.
- Leather straps should remain dry to prevent deformation and discoloration over time.
Additional Information in the Old Million FAQ
What should I do if my crystal is scratched? Sapphire crystals resist scratches but can suffer damage from severe impacts. Some models have anti-reflective coatings that might appear scratched, while the crystal beneath remains intact.
How can I read the time in the dark? Many Old Million® watches use Super Luminova, which absorbs light and glows for visibility in darkness. It is a safe, non-radioactive material incorporated into watch hands and dials.
Is it advisable to wear bracelets alongside my watch? To avoid scratches and preserve your watch's condition, it is best not to wear bracelets on the same wrist as your watch.
Account and Support
Creating an account with Old Million® is optional but highly recommended. Benefits include faster checkout, personalized recommendations, and easy order tracking. Manage your orders conveniently in one place whenever you want.
If you forget your password, use the “forgot password” link on the login page. You will receive instructions by email to securely reset your password quickly. For further support or questions not covered in this Old Million FAQ, contact our customer team by phone, email, or live chat for prompt help.